Labels:text | screenshot | menu | document | font OCR: Table 1: A summary comparison of the available staff, hours of operation, and support services provided by distributors. Distributor Calls per month No. of staff Hours of operation Free- and fee-based support ingram Micro * 100,000 110 to 115 8:30 a.m. to 9:00 p.m. EST M-F Free: Resellers must meet a minimum purchase require- ment of $7,500/mo. Fee-based. a 900 number is avail- able for resellers who don't qualify for free support. Merisel 30,000 30 8:00 a.m. EST to 6:00 p.m. PST M-F Free: Resellers must meet a minimum purchase require- mont of $2,500/mo. Fee-based. Resellers can subscribe to the Tech Connection program for $1,495 per year for unlimited tech support. They can also call a 900 number. Tech Data 100.000 100 8:00 a.m. to 9:00 p.m. EST M-F. free; Free: All pro-sales support. A minimum purchase 8.00 a.m. to 5:00 p.m. S/S, fee-based requirement of $3,000/mo. is required for free post- sales support. Support is also available on a callback basis. Fee-based. a 900 number is available; callers can diso opt to be charged on a per incident basis. Westcon 3.500 10 8:00 a.m. to 8:00 p.m. EST M-F free: All support. Westcon offers various levels of sup- port. "Connectivity Partners" have direct access to tech statt. Other resellers may have to leave a message. Response time is one hour, GBC 2,500 to 4,000 30 8:30 a.m. EST tc 5:30 p.m. PST M-F Free: Resellers get free support on the products they purchase from GBC. Fee-based: Design/ consulting wup- port costs $88 to $120/hour. Non-customers puy $40 10 $88/bour for general support. Gates/ Arrow 20,000 35 9:00 a.m. to 8:00 p.m. EST M-F Free: All support. The company is planning to roll out a fee-based program by the end of the year. ATV 4,400 5 9:00 a.m. 10 7:30 p.m. EST M-F Free: All support, for ATV resellers only. Hall-Mark 1,000 20 6:00 a.m. lo 6:00 p.m. MST M-F free: All support, for Hull-Mark resellers only.
